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Policies

APPOINTMENTS:

We strongly recommend scheduling spa appointments prior to your arrival. Reservations are subject to availability and a credit card will be REQUIRED to reserve your treatments. We suggest arriving at least 20 minutes prior to your appointment to enjoy a welcome drink and prepare for your treatment. Please respect your appointment time. your service will end at its original scheduled time to prevent a delay for the next guest. 

Thank you for understanding.

CANCELLATION POLICY:

 Treatment times and therapists are reserved specifically for you. If you need to make a change or cancel an appointment, please do so at least 24 hours prior to your appointment time in order to avoid being charged 100% for your treatment.

GRATUITIES:

 Our staff does their best to make your visit as relaxing and pleasurable as possible. While gratuity is optional and at your discretion, it is graciously accepted. We suggest 20% of the full price of the service provided. We require a minimum 15% gratuity for promotional vouchers of which you will be given the opportunity to leave during check out. Should you choose not to leave a gratuity for your therapist we will charge your credit card a 15% gratuity on your behalf.

PROMOTIONAL VOUCHERS:

A credit card is still required to book your appointment. Failure to meet our cancellation policy will result in your credit card being charged the full amount of your treatment, and we WILL NOT redeem your voucher.

DRESS:

You may wear any comfortable clothing to the spa. A robe and slippers will be provided for you upon your arrival. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape your body in a discreet manner, assuring your privacy at all times.

LATE ARRIVAL:

Please arrive 15-20 minutes early for your appointment to allow time for filling our intake form. Your appointment time begins promptly at your scheduled time, and arriving late will reduce the length of your service, as we need to maintain a prompt schedule for other spa guests.

QUIET ZONE:

Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.

MEDICAL:

Our therapists are fully trained professionals who design your treatments to benefit your body to its fullest. Please inform us of any medical or special needs that require our attention to ensure your service will meet your needs perfectly.

VALUABLES:

Please do not bring valuables to the spa as we cannot assume responsibility for personal items.

YOUR NEEDS:

Want your treatment room extra warm? Like a particular kind of music? Sensitive to certain massage pressure? Let us know when you make your reservation, so we can personalize your experience.

PREGNANCY:

Should I avoid the spa if I am pregnant? Not at all. You might want to take advantage of our all-natural facials. (We are unable to provide treatment during your first trimester)